Are software subscriptions included?+
Separately purchased software, subscriptions, and usage fees remain your responsibility. Third-party tools are not required when SMWS custom-builds the functionality within your plan’s scope.
What if my request is outside my plan?+
Your initial website build and custom-built functionality within your selected scope are included. Work beyond that scope needs a plan upgrade or separate agreement.
What do the care plans include?+
Core Care includes the initial service website build: home, about, services, contact, a basic contact form, and local SEO foundations. Business Care adds booking, structured intake, straightforward follow-up workflows, and connections to existing tools. Priority Care adds tailored workflows, automations, integrations, dashboards, and small operational tools.
How do unlimited change requests work?+
Unlimited change requests within your plan’s scope, handled one at a time. Larger builds are broken into agreed stages, with timing confirmed before work begins. One shared work queue covers all websites included in your plan.
What is the difference between DIY Hosting and Care Hosting?+
DIY Hosting gives you infrastructure and tools, while Care Hosting includes SMWS setup, upkeep, and ongoing support on top of hosting.
Which pricing option is most common for small businesses?+
Business Hosting and Business Care are the most selected options because they balance cost, flexibility, and room to grow.
Are rescue and design services one-time or monthly?+
Rescue and design are generally one-time project services, while hosting and care plans can be monthly, semi-annual, or annual depending on the option you choose.
Do listed rescue prices include every possible issue?+
Rescue pricing is shown as a starting point and final scope depends on issue depth, website condition, and urgency.
Can I start on DIY Hosting and move to Care later?+
Yes. Many clients begin with DIY hosting and later upgrade to a care plan when they want hands-free support.
Are there setup fees for monthly plans?+
Some plans include onboarding and setup in the monthly service. If special setup work is required, SMWS will confirm scope before starting.
Can I choose a design package without changing my current site immediately?+
Yes. A design package can be scoped first and launched when you are ready.
How do I choose between Quick Fix and Site Restore?+
Quick Fix is for a focused issue, while Site Restore is better for websites with multiple errors, outdated systems, or instability.
What happens after I choose a plan?+
You choose your package, then SMWS confirms the next steps, timeline, and any information needed to begin service.
Can SMWS help me compare all options before purchase?+
Yes. If you are unsure which plan fits best, contact SMWS and we will recommend the most practical path for your goals.
