Are software subscriptions included?+
Separately purchased software, subscriptions, and usage fees remain your responsibility. Third-party tools are not required when SMWS custom-builds the functionality within your plan’s scope.
What if my request is outside my plan?+
Your initial website build and custom-built functionality within your selected scope are included. Work beyond that scope needs a plan upgrade or separate agreement.
What is included in SMWS Care plans?+
Core Care includes the initial service website build: home, about, services, contact, a basic contact form, and local SEO foundations. Business Care adds booking, structured intake, straightforward follow-up workflows, and connections to existing tools. Priority Care adds tailored workflows, automations, integrations, dashboards, and small operational tools.
Do care plans include hosting?+
Yes. Every care plan includes hosting plus ongoing support and maintenance services.
Are care plans month-to-month?+
Yes. Care plans can be month-to-month, and some clients choose semi-annual or annual billing for simpler renewals. The service level stays based on the care plan selected, while the billing cadence can be matched to the available checkout options.
Is the initial website build included?+
Core Care includes the initial service website build: home, about, services, contact, a basic contact form, and local SEO foundations. Business Care adds booking, structured intake, straightforward follow-up workflows, and connections to existing tools. Priority Care adds tailored workflows, automations, integrations, dashboards, and small operational tools. Your initial website build and custom-built functionality within your selected scope are included. Work beyond that scope needs a plan upgrade or separate agreement.
How do unlimited change requests work?+
Unlimited change requests within your plan’s scope, handled one at a time. Larger builds are broken into agreed stages, with timing confirmed before work begins. One shared work queue covers all websites included in your plan.
Will SMWS handle plugin and app updates?+
Yes. Care plans include ongoing update coverage to keep your site stable and reduce avoidable issues.
Is Care a good fit for non-technical business owners?+
Yes. Care is built for owners who want a reliable partner to manage website upkeep without doing technical tasks themselves.
What if I only need occasional help?+
If you do not need ongoing support, SMWS can still help with one-time rescue or design projects as needed.
Can I upgrade my care plan later?+
Yes. You can move to a higher care tier as your website, team, or support needs grow.
Does Care include security oversight?+
Yes. Care plans include routine oversight and maintenance practices that help reduce security and uptime risks.
Can SMWS support multiple websites under one care plan?+
Core Care supports 1 website, Business Care up to 5, and Priority Care up to 10. One shared work queue covers all websites included in your plan. Unlimited change requests within your plan’s scope, handled one at a time. Larger builds are broken into agreed stages, with timing confirmed before work begins.
What happens if my site has a critical issue while on care?+
SMWS prioritizes troubleshooting and stabilization so urgent issues are addressed quickly and clearly.
